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Lack Of Training Is Costly
When we redesigned the magazine at the end of 2012, we added our new department Back Story. Each month, we hit up service technicians—members of the Commercial Food Equipment Service Association—and ask them to share their best (or craziest) service-call stories. They all have tales to tell. These anecdotes make for fun reading, but they…
Starting The Gaze Into My Crystal Ball
Now that the FER Top Dealers Report is finished, the NRA Show has come and gone and we’ve attended the annual Association for Healthcare Foodservice meeting, it’s time for me and my forecasting partner John Muldowney, a marketing executive at The Boelter Cos., to begin work on our annual foodservice equipment and supplies market forecast. …
Tech Tools Ease Installation Blues
In this month’s FER Exclusive, "How To Avoid Installation Nightmares," Founding Editor Emeritus Brian Ward interviews industry professionals about what goes wrong during equipment installations and the best ways to minimize problems. To a person, those interviewed said miscommunication between parties was the No. 1 reason projects derail. It’s an age-old complaint, but I had…
Lighter, Brighter, Better
Confined to working in the existing footprint, the team renovating Strong Memorial Hospital manages to add variety, improve flow and increase revenues.
Monitoring Done Well
Arm yourself with the right questions to ask when searching for a wireless temperature-monitoring system.
Recognition Is Wonderful
It’s time again to shine the spotlight on our industry colleagues who run their businesses with such efficiency, integrity and dependability that they’re models to us all. In 2012, we formally revived our Industry Excellence recognition program to call well-deserved attention to the people and companies who really excel in their equipment- and supply-related functions.…
The Impact Of Chains And The Internet On E&S Distribution
Two trends are very clear from our annual Top Dealers survey detailed in this issue. First, the biggest dealers, those in the Top 30 or so, continue to grow rapidly, partly by exploiting their chain orientations and partly through acquisition of smaller dealers that fill in regions or niches for them. Many of these dealers…
Park & Pivot Into Place
The heavy-gauge stainless Caster Cradle is the only caster stabilizing device having a patent-pending uniform circular design that allows for approach from any angle, utilizing units secured to the floor where the casters of mobile equipment are to be centered. There is no need to line up wheels at the same time while trying to…
A World Of Opportunity
The past two-and-a-half weeks have reminded me of something I’ve known a very long time: Few businesses offer more people more opportunity than foodservice. As Beth mentions in her editorial, we’ve been very busy. We attended the annual convention of the Foodservice Equipment Distributors Association in late March, then headed to Shanghai for the Hotelex…
China Delivers An Education
Publisher Robin Ashton and I presented “How Big U.S. Chains and Institutions Purchase Equipment and Select Suppliers” for the educational Forum at Hotelex Shanghai/Expo Finefood, March 31-April 3. Richard Young, director of education and lead engineer for Pacific Gas & Electric’s Food Service Technology Center (Fisher-Nickel Inc.), joined us in our adventure and shared a…
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MANUFACTURERS
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SERVICES
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