Articles by Matt Rapanotti
Michael Wilder, Service Technician at Bromley’s Parts and Service, Little Rock, Ark., encounters and solves a problem with a combi even the manufacturer couldn’t fix.
Paul Pumputis, Duffy’s Equipment Service, learns it’s OK to be insistent with a doubting customer when you know you’re right about the repair.
An install on a cooler at a c-store quickly turns into a headache for Allen Alligood, Technical Service & Parts Administrator, SAM Service, Albany, Ga.
Gary Petitti of Gary’s East Coast Service follows up on a service call in the wake of Hurricane Sandy, and finds a dishmachine’s pump running backwards.
When Jonathan Riffe, Hagar Restaurant Service, Dallas, receives a call to repair a faulty steamer at a local church, he finds the problem a bit more complicated than he expected.
Dan Dibeler, CFO at K&D Factory Service, Harrisburg, Pa., learns how frustrating a “simple” problem can become when a client’s combi keeps shutting down.
Tony Rapanotti, CEO of A R Repairs, Center Line, Mich., comes across an oddball problem on a new dough proofer at a grocery store.
Timing is everything when Travis Cone, Service Manager for the Dan Cone Group, Moline, Ill., responds to a call about a problem with a local diner’s freezer.
T.J. Coker, Director of Operations for Coker Service, Chicago, literally goes the extra mile to help a stressed customer who is without a crucial piece of equipment just before a big weekend.
Roe Skidmore, Service Manager at Eichenauer Services, Decatur, Ill., finds the original installer of stacked combis at a local grocery chain not only improperly sealed the units, but also ran the drain lines incorrectly.
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