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New Podcast: Overcoming Challenges

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It’s a new world for service techs, and the COVID-19 pandemic is still very real. In this episode of Service Calls, Kirby Mallon, owner and president of Elmer Schultz Services, shares what he sees as the top challenges for techs in the field right now, and how they can overcome them. Pat Finley, lead master certified technician at General Parts, discovers a bakery’s mistake has turned dough batter into charcoal inside its dishmachine. Then techs from Gary’s East Coast Service, Choquette CKS, Duffy’s AIS and EMR explain how they’ve used some recent downtime to propel their career forward.


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Service Calls is a podcast for foodservice equipment service technicians-the techs on the truck-brought to you by Heritage Parts in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.

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