New Podcast: Overcoming Challenges


It’s a new world for service techs, and the COVID-19 pandemic is still very real. In this episode of Service Calls, Kirby Mallon, owner and president of Elmer Schultz Services, shares what he sees as the top challenges for techs in the field right now, and how they can overcome them. Pat Finley, lead master certified technician at General Parts, discovers a bakery’s mistake has turned dough batter into charcoal inside its dishmachine. Then techs from Gary’s East Coast Service, Choquette CKS, Duffy’s AIS and EMR explain how they’ve used some recent downtime to propel their career forward.

Want to be a part of the next podcast? Give us a call at (312) 788-7618? and leave a message with how you keep up your skills as a service technician?


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Service Calls is a podcast for foodservice equipment service technicians-the techs on the truck-brought to you by Heritage Parts in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.


New Podcast: Preparing for a Disaster

Service Calls checks in with Chris Evans, service manager at Gary’s East Coast Service, on how service technicians can best prepare for a disaster, whether it’s a flood, ice storm...

New Podcast: The Best Ways To Service High-Tech Equipment

From touch-screens to Wi-Fi capabilities, foodservice equipment continues to evolve. Duffy’s AIS gives a couple tips for techs when it comes to keeping up with smart equipment.

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