New Podcast: Warranty Best Practices

Don’t use the word “warranty” until you know the service work will fall under it, says Dan Dibeler, president of K&D Factory Service and Pine Tree Food Equipment. Hear other top tips from Dibeler on how to best handle warranty-related service calls in this episode. Next up, Joe Pierce, CEO of Pierce Parts and Service, talks about an operator who cranks up the temperature of a reach-in just before the shutdown.

Want to be a part of the next podcast? Give us a call at (312) 788-7618 and leave a message about a tech you see doing good work and why. You can also email servicecalls@fermag.com

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Service Calls is a podcast for foodservice equipment service technicians—the techs on the truck—brought to you by Heritage Parts in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.